Frequently Asked Questions
Everything you need to know about your next ride.
Do you offer professional bike assembly for shipped orders?
Yes, all bikes are pre-assembled and tuned by our certified mechanics before being packed. Some minor assembly, such as attaching the front wheel and handlebars, is required upon delivery.
What is your return policy for cycling gear and components?
We offer a 30-day return window for unused items in their original packaging. Please note that for safety reasons, installed components or worn apparel cannot be returned.
How do I determine the correct frame size for my height?
Each product page includes a specific manufacturer size guide. If you are between sizes, we recommend contacting our specialists for a personalized fit consultation.
Do you provide international shipping for bikes and accessories?
Currently, we ship bikes within the continental United States. Accessories and apparel can be shipped internationally via our global logistics partners.
Are the bikes covered under a manufacturer warranty?
Absolutely. Every bike purchased from Winter Park Cycles comes with a full manufacturer's warranty. We also provide a one-year service guarantee on all local assembly work.
Can I finance my purchase?
Yes, we offer flexible financing options through our partners at checkout, allowing you to pay for your new equipment in monthly installments.