Returns & Exchanges

At Winter Park Cycles, we want to ensure you have the best gear for your ride. If you are not completely satisfied with your purchase, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the items you wish to return to receive a Return Authorization number.

• 2.
  Pack Your Gear

  Securely pack the items in their original packaging, ensuring all tags are attached and components are included to maintain product integrity.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or bring it directly to our storefront.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, we will process your refund or exchange within 3-5 business days to your original payment method.